Great explanations, guidance and provided realistic expectations
From day one, Harlan and his team were very attentive and responsive. Harlan had great explanations, guidance and provided realistic expectations. I will always be appreciative of the assistance in a stressful situation of selling and buying two homes.
A really nice man
Working with Harlan is so easy. He walked us through every scenario for what worked best for my family. Just a really nice man.
They were very helpful and we are very satisfied!
Harlan and Adrienne were very helpful from the first moment we reached out to buy a house. We were very satisfied with the whole homebuying experience.
Wish less paperwork
Very helpful with everything, just wish less paperwork.
Informed, professional, courteous, kind, and encouraging
From the first conversation until now (after the closing) Harlan Cooper has provided detailed, accurate information and excellent analysis of the structure of the process. He has been informed, professional, courteous, kind, and encouraging. We have been grateful to have worked with him. He made the impossible to become possible and well within limits! Again, we are grateful.
Always accessible and a pleasure to work with.
Harlan was great at explaining everything
We got partnered up with Harlan and never looked into another mortgage company, he was all we needed. Harlan was great at explaining everything we asked about and more. We were first time home buyers and he never made us feel dumb about the process, which is incredibly intricate.
The easiest experience for financing I have had.
This was the easiest experience for financing I have had. Harlan and his team were awesome to work with, they explained everything step by step and I was surprised when Harlan met us closing! Excellent!
Quick and easy
Very Satisfied…quick and easy.
Job well done!
Harlan always goes above and beyond
Harlan always goes above and beyond and gives 200%.
Did our team exceed your expectations?
Yes, Exceeded my expectations.
Working with Harlan was great, he was amazing
My overall experience was great. Everything was explained in tremendous detail. I was not surprised by anything. I was told what to expect and when to expect and it happen just as I was told. This lets me know that this team knows and understands the process. This also lets me know that they want their customers to feel comfortable during the entire process. This was a great team to have on your side.
Truly a great team!
In working with Mr Cooper & his team I was treated with such kindness & understanding that I came to feel like I was family not a client, it was an experience that allowed me to relax through the process of paperwork to home ownership, I will never forget how they all treated me, but Mr Cooper went above & beyond with the challenges we did encounter, he was God sent. Truly a great team!
Not only good at their jobs, they were personable and friendly as well
Harlan and the entire team were not only good at their jobs, they were personable and friendly as well. They could not have been more helpful in any way I can think of.
Seamless experience…very knowledgeable
We were recommended to use Harlan and his associates. He made the experience very seamless, and was very knowledgeable about what we needed to do. He was always available to take our phone calls, and provide us with any recommendations necessary.
How did we do?
Harlan was always ready and willing to explain what was going on. He took very good care of our clients Emily and John. We would rate his performance a 10 out of 10! All went smoothly.
Harlan and his staff are true professionals. They work hard and are always available to answer any and all questions. I truly appreciate the service they provide.
Harlan always kept us in the loop
We were very pleased with our loan process. Harlan always kept us in the loop of communication, answered all our questions, and went above and beyond to make sure things went smoothly at closing.
It was a pleasure from start to end.
Harlan Cooper stays on top of every detail right down to the closing. He leaves nothing to chance. Harlan is very knowledgeable and enjoys mentoring realtors and borrowers to make sure everyone understands everything and has all of their questions answered. I refer all of my prospective buyers to Harlan.
I was totally satisfied with this transaction and would be grateful if all of my deals could be this smooth. It was a pleasure from start to end.
Excellent level of service
How would you rate the level of service you received from us? Answer: Excellent
How would you rate your level of satisfaction with the overall experience in dealing with us? Answer: Very Satisfied
I always recommend Harlan to my buyers.
Harlan is fantastic. He was always available to me and my clients. He was even able to save them money on their mortgage. I always recommend Harlan to my buyers.
Keep up the great work…it was all a great experience!
Harlan’s level of knowledge made me feel very comfortable and the way he explained everything to me was very easy for me to comprehend. I appreciate his level of patience and interest he provided me every single time we spoke.
Thanks for all your hard work!
My overall experience with Harlan and the Affiliated Bank family was great. They took the time to get to know me and understand my situation. Harlan continued constant communication with me throughout the process and any time there was an issue he took care of the problem and made sure things went smoothly. This guy is great!!!!! He’s Affiliated Banks best kept secret. I couldn’t have gotten through the process with him. Thanks Harlan for all your hard work!!!!!!
Great service, awesome people
Great service, awesome people, accesible and informative, very pleasant experience. Would highly recommend without hesitation.
You guys are very caring professionals and were extremely detailed in each stage of the home buying process.
Very satisfied and excellent service
How would you rate the level of service you received from us and your level of satisfaction? Excellent and very satisfied. – Jack P
Our experience in our home purchase was excellent. The process that Mr. Cooper walked us through, explained things we didn’t understand made it so painless.
It was a pleasure
Working with Mr. Cooper was so easy due to his experience and guidance. He answered all our questions and explained any concerns that we had. It was a pleasure working with him, Kendra Norwood and Vanessa Mosley.
Fast and Easy Closing
Fast and Easy Closing – Great Service. Harlan did an excellent job.
Harlan has been a very valuable and helpful resource during this process.
Harlan has been a very valuable and helpful resourse during this process.
Harlan ALWAYS made himself available to answer any questions.
Thank you for helping make our dreams come true!!
Harlan was very attentive, informative, and knowledgeable about the whole process and was always willing to explain or break down anything I didn’t understand. I really felt like I had a partner in the process and I felt like I could tell and ask him anything I had questions about. He stayed with us through all our mind changing and dilemmas. Thank you Harlan for helping to make our dreams come true!!
Absolutely top notch!
Harlan was a wonderful loan officer. He was very knowledgeable about everything and was very patient and thorough in answering all of my questions.
Absolutely top notch!
Nothing short of excellent
My overall experience with Affiliated Bank Mortgage was nothing short of excellent.
Harlan was awesome! Every thing was perfect. I really appreciate all his help and thankful for the guidance throughout the whole process. He made the whole process so stress free and always made sure I understood what was going on. I Will definitely be recommending him to anyone that wants to buy a house!
What can we do to improve our service
Everything was great!
Everything was great and explained to me
Harlan did a fantastic job…
Harlan did a fantastic job at explaining everything to us though underwriting kept our file and paperwork a little longer then what we had anticipated.
Harlan took care of getting exactly what I had hoped for. Phenomenal service!
Everyone was great!
Harlan Cooper, Mrs Penson and the entire staff were great!
Easy and enjoyable
Harlan made the process as easy and enjoyable as possible.
Easy and stress free
Harlan was very informative and knowledgeable. He made the loan process very easy and stress free. Continue the good work. Thank you!
An excellent experience
Harlan and the other loan officers were efficient and willing to answer any and all questions on a timely manner. It was an excellent experience.
Harlan was very knowledgeable in his field and was able to throughly answer any and all questions we asked of him.
My husband and I can not explain how grateful we are for Harlan and his team. He you worked very hard to make sure that we got the USDA loan we needed.
Our situation was a little challenging. We are self-emp., have some rental property. We needed someone who could get us through the process. Harlan was Amazing!!!
Doing what was best for my situation in a very short time
The industry knowledge and dedication to doing what was best for my situation in a very short amount of time was exactly what I was looking for in a lender.
He stays involved all the way through closing.
Harlan provides full guidance and explanation of the process to make sure you understand what is required to get the mortagage application completed. He stays involved each step of the way through the closing.
The online application process was very good and easy. However, it would be good if you could see a list of documents that have been uploaded.
I wouldn’t even consider getting a mortgage from anyone else.
Harlan continues to provide excellent customer service. This is my second transaction with him and I wouldn’t even consider getting a purchase mortgage from anyone else.
They really know their stuff
Harlan and the other staff were absolutely wonderful. Each one of them were so helpful and informative. They really know their stuff. Thanks so much for all of the help and hard work in the purchase of our house in Midlothian. We couldn’t have done it without you!
Previous lender could not deliver
Harlan took over this deal after previous lender could not deliver. We closed and funded in less than 20 days. Great job!